Privacy policy

This privacy policy explains the nature, scope and purpose of the collections and use of personal information of visitors and users (hereinafter referred to collectively as “user”) by Siccas Guitars GmbH, Roonstr. 3, 76137 Karlsruhe, Germany, Email: info@siccasguitars.com, Tel: +49 721 38143275 (hereinafter “provider”) as responsible entity by data protection law.

For questions about the privacy you can reach us Monday to Friday from 10 am to 18 pm by calling +49 721 38143275 or by email at info@siccasguitars.com.

 

Collecting of Access Data

The provider collects data about each access to the online shop (so-called log files). Access data include the name of the website, file, date and time of access, amount of data transferred, notification about successful access, browser type and version, operating system of the user, referrer URL (the previously visited web page), IP address and the requesting provider.
The provider uses the log data without user identification or other profiling according to statutory regulations only for statistical analysis for the purpose of operation, security and the optimization of the online offer. However, the provider reserves the right to check the log data later if there is reasonable suspicion of unlawful use based on specific indications.

 

Collecting and Use of Personal Data

Personal data is only collected and used by the provider, if permitted by law or the user’s consent to the collection of personal data. In general, it is apparent what data is stored by the supplier for the use of the service, such as name, email address and messages during the ordering process. Specific personal data provided for the purpose of ordering goods (such as name, email address, mailing address, banking information) are used by the supplier to fulfill and complete the contract. This set of data is kept confidential, transmitted encrypted and not disclosed to third parties who are not involved in order, delivery and payment procedures. When contacting the seller (via contact form or email) user information will be stored for the purpose of processing the request and in the event of further questions regarding the request.
The provider has taken organizational, contractual and technical precautions to ensure compliance with the data protection laws and accidental or intentional manipulation, loss, destruction or access by unauthorized persons is prevented.

 

Forwarding data to third parties

User date will only be forwarded to third parties if this is legitimate or the user has consented to the transfer. This is the case for example if the forwarding of the data is necessary to fulfill contractual obligations and the mailing address is forwarded to the shipping company after the order. Or if the data are requested by law enforcement authorities.
Personal user information are not sold or forwarded to third parties for the purpose of advertising or creation of user accounts.

 

Cookies

The provider uses cookies within the scope of its online offer. Cookies are small files that device specific information to be stored on the user’s access device. Temporary cookies are deleted after closing your browser, permanent cookies maintain for a predetermined period of time and can provide the stored information available when accessing the website again. Cookies are used to simplify the use of the website. For example a cookie stores the status of the shopping cart.
Users can influence the use of cookies. Most browsers feature an option for limiting or completely preventing the installation of cookies. The provider tries to design his online offer in a way which make cookies unnecessary. However, it should be noted that the use and in particular the comfort of use may be limited without cookies.

 

Sending Information via Newsletter

Emails including marketing information about the seller as well as his services will only be send with the clear consent of the user. Users may cancel the delivery of the newsletter at any time. You can cancel your subscription of the newsletter for example by clicking the unsubscribe link which is included in every email. Before receiving the newsletter, the owner of the email address will receive a confirmation mail in which he has to confirm the subscription of the newsletter. Not confirmed registrations will be deleted automatically within four weeks. Mails regarding the contractual relationship with the user are not marketing mails. That includes the delivery of technical information, information about payment processing, queries regarding the contract or other mails similar to those. Users can also request to unsubscribe afterwards by sending an email to the contact information mentioned above. In the scope of the subscription the provider stores the time of registration and confirmation as well as the IP address of the user. The provider is legally bound to protocol the registration to be able to proof the proper registration.

 

Google Analytics

This offer uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, small text files that are stored on the computers of users and enable their website use to be analyzed. As a rule, the information generated by the cookie about the users’ website use is transferred to and stored on a Google server in the USA.
If IP anonymization is activated on this website, however, the users’ IP address is shortened beforehand by Google within member states of the European Union or other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to and shortened by a Google server in the USA. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information for the purpose of evaluating the users’ website use, compiling website activity reports and providing further services relating to website and Internet use to the website operator.
The IP address transferred from the users’ browser via Google Analytics will not be associated with any other data held by Google. Users can prevent the installation of cookies by selecting the appropriate setting in their browser software; however, this offer informs the user that they should be aware that in this case they might not be able to use all functions of this website to their full extent. Users can also prevent Google from collecting and processing data generated by the cookie about their website use (including their IP address) by downloading and installing a browser plugin.

 

Cancellation, changes, corrections and updates

The User has the right to request to receive free information about the personal data stored about him. Contact information can be found in the site notice of the seller. In addition, the user has the right to correct inaccurate data, to block and delete his personal data to the extent not contrary to the legal hold.
Changes of this Privacy Policy
We reserve the right to modify this policy to edit them according to new legal situations or for changes regarding the service as well as the processing of data.